So I have ordered several parts from newegg over the past 4 years and I have only had a couple problems.
1) Ordered computer parts with my parents credit card (graduation gift) and shipped to my house. This caused several problems and took me 3 days to resolve by getting my address as a shipping address and then threatening to cancel the order because they wanted to start a problem because of a phone number.
2) Egg Saver Shipping (3-7 business days).... OH MY GOD WHAT A LOW CLASS SHIPPING METHOD THIS IS. Yeah I know I could have paid $10 for UPS 3 day shipping but I figured it doesn't have to go far my stuff usually ships out of the NJ warehouse. So it was picked up on 9/11 in the evening and made it to IL 2 days later (note this is going to southern MI). Ok I can buy that its cheapo shipping. So on 9/15 it finally makes it to MI but changes carriers (USPS). Well it sits in Allen Park for 7 DAYS! and leaves Detroit on the 8th day. Ok so how did it get from Allen Park to Detroit? Who knows because USPS has the worst tracking system ever.
So after waiting two weeks from shipping date I emailed newegg customer support and they surprisingly said the shipment must have gotten lost in transit and that they would either refund me my money or send me out a new product. So trying to give the postal system the benefit of the doubt I decided to wait to respond for another day to see if it arrived that night or the next (friday). But still no RAM.
But oh wait... after I ask for a replacement (good thing on a weekend) the package finally shows up almost 2.5 weeks after shipment. The package was a little bit abused but at least RAM from Kingston is packaged very well. The best part about the package was the "Time Sensitive Material" text on the USPS sticker. I guess "time sensitive" is a relative term and USPS figures eh... anytime in the next month would be great.
Saturday, September 27, 2008
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4 comments:
I have the same problem! I live in f*cking PHILLY 1.5 hours from the warehouse. It has taken 13 days so far. I think someone stole it or forgot about it.
Having similar problems, I live in rural northeast PA, about 3 hours away from the NJ warehouse. UPS is one day shipping if I order it before Noon. I ordered more RAM on a Sunday, and I don't even know if it's going to get to me by Saturday.
I love Newegg, but this is just bad, even for free shipping.
I too have the same problem. I ordered a micro SDHC card and paid for rush shipping. The item was to be shipped from Tennessee, I live in NC. They shipped the item to Kentucky by their smartmail system and then sent it to Georgia. By my calculations the small chip, which could have been sent by USPS for a postage stamp, has already traveled nearly a thousand miles. It was only 500 miles from my houuse to start with, and it is still 350 miles from me. At last check they have now handed it over to USPS to deliver it to me and it will now problably take another week, at least. So much for rush shipping. On top of the wierd shipping they lied to me when I contacted them. They said they shipped the day I placed the order, but did not ship until 2 days later. I have placed my last order with NewEgg.
I wonder if they do this because it is currently further away or they don't have access to it, then they make it appear to be in shipping route when it isn't.
I mean wtf, dislike having to read every fine print before making an online purchase.
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